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OK, I'm not at all sure why you're getting what you're seeing when you log in to Televzr, it sounds like something is corrupted somewhere. The only other thing I can suggest is uninstalling the program and reinstalling it again.

When you log in, you should be seeing either the e-mail verification page if you have paid for the Pro version, or the payment registration page if you haven't.

Have you tried updating the app?

Press "ALT" and then select the menu item which appears top left.

Try updating, even if it already appears to be the current version.

If that doesn't work, I'm all out of ideas I'm afraid, and you'll have to e-mail them if you haven't already.

Cheers, Dave.

@Christian, have you tried logging out and back in again?

If you do, you should see a page to put your e-mail address in for verification.

If it's successful you should be sent an e-mail with a verification link, which should activate the Pro features of Televzr.

If when you log in you're taken to the payments page, your payment hasn't worked.

HTH. Dave.

Great news Ron, glad everything seems to be OK now!

I think if you want 360 resolution (for SD) or 720 (for HD) it should work even if it isn't the Pro version, as YouTube allows saving of them without any workarounds needed. If you want anything higher (480 for SD or 1080 for HD) or UHD formats, you will need the Pro version of Televzr for them to be available.

Have you tried logging out and back in again? If everything is correct, when you log in you should be taken to a page just to enter your e-mail address, and once that's accepted you should get an activation e-mail which will enable the Pro functions.

Someone on another thread says he's paid but still gets taken to the payment page when he logs in, which almost certainly means that his payment didn't register.

Have you actually signed in to the program (icon top right)?

It won't work as the pro version unless you do.

When you sign in it should take you to a page to enter your e-mail, and when that is accepted it will send you an e-mail with an activation link.

None of this is at all intuitive, which I have pointed out to them!

HTH, Dave.

OK, sorry again!

I looked at my e-mails, and there were a huge number of activation e-mails for Televzr!

All is OK now, but this is really not intuitive.

Your registration dialogue should say that an e-mail has been sent with an activation link, at the moment it does not do this!

Thanks, Dave.

OK sorry, I've now realized that I'm no longer logged in, which is why it's not showing as "Pro"!

However, when I try to log in, all that happens is that my browser opens, I put in the e-mail address I used when registering, and that is accepted as OK, but nothing changes on Televzr, it's still not showing as the Pro version, and I can't download 4K!

How do I actually log in on Televzr itself, because logging in on the browser obviously isn't updating Televzr?!

Thanks Alexander, understood!

I guess this is a limitation of ffmpeg, but thanks for adding the conversion option so the downloaded vp9 files can at least played in VLC and not be completely unusable!

It's annoying not being able to edit them though, even the converted file has resisted all my attempts to import it into any editing or conversion program.

Cheers, Dave.

Thanks Alexander, but as I said, I already did that.

It did indeed take longer, well over an hour in fact, most of which was the conversion process!

However, the resulting file still won't open in many programs.

It does now open in VLC, but won't open in Premiere Pro, or in my AVS Video Converter program, which says there is no video information in it!

Presumably it's still not a standard mp4 file, even after ffmpeg conversion.

Can anything be done to make the converted files more standard?

Thanks, Dave.