OK, I found a page with some supposedly readily available test .m3u8 streams.

https://bitmovin.com/mpeg-dash-hls-examples-sample-streams/

This is an example that fails -
https://bitdash-a.akamaihd.net/content/sintel/hls/playlist.m3u8

Cheers, Dave.

Just tried again and that link is not now working, I guess Vimeo change them all the time, even the freely accessible ones!

Unfortunately the only way I've found of getting the "master.m3u8" link which includes all the format options, including 4K, is to make the video full screen and then use Firefox's "inspect element" option to find the url hidden deep in one of the scripts.

I also have the savefrom.net helper add-on installed on Firefox, and that allows me to download all the versions from the browser anyway, EXCEPT the 4K version, which is what I want!

So I can download say the 1080p version using that, but I cannot download even that with Televzr, or any of the other formats, which is very strange!

Cheers, Dave.

Try this one Alexander -

https://158vod-adaptive.akamaized.net/exp=1588276654~acl=%2F134886757%2F%2A~hmac=8a3b8e52c0eb0e1070c0d6c7a65288f53b4b7b62ed24f5d449ef7be0c32ca779/134886757/sep/video/398605398,398605391,398605390,398605389/master.m3u8

It's a trailer which I can download with VLC without logging into the site.

It fails on Televzr.
Cheers, Dave.

Understood Alexander.

I will try and find a freely available link which shows the problem.

The download url (which I'm getting from the source code of the video page) changes every time I log on, but I guess that's normal for subscription sites. As I said, this has always worked in the past, and still does if I use VLC to download, but it no longer seems to work on Televzr.

Cheers, Dave.

No, the files I'm trying to download should be always available.

Hi Alexander, the logs are attached.

It does say at one point "requested format is not available".

This is not true, and it happens whichever format is selected (I was trying to download the 4K version).

Thanks, Dave. Logs

Thanks Alexander.

Please let me know if I can give you any more information.

I did look in the Televzr logs, but couldn't obviously see what the problem was.

The difficulty I suspect will be finding a Vimeo link to test with which doesn't require you to be logged into a membership site.

Here's an example url -

https://skyfire.vimeocdn.com/1588007848-0x709b3072ff68555ee5b29c329c1a7640dab926ec/52b28b5b-d324-4029-b99d-3419153629d7/sep/video/72bcc7b3,7eb80ec8,d73edef6,db423a81,27985a89,2b3d774e,3721439a/master.m3u8

It offers all the available formats, but they all fail if I try to use them.

Unfortunately this is from a membership site, so you wouldn't be able to download anyway unless you were logged into the site, but it is an example of the url format I'm trying to download from.

They used to work fine, but I've tried several from the same site, and they all now fail.

Thanks, Dave.

No, I'm afraid not!

It does sound like you've tried everything that you can, all you can do is e-mail them and wait until they reply.

They must have a record of your subscription, and if it's valid they've got to sort out whatever the problem is, or give you a refund! Sorry I couldn't be more help, I was just going on my experiences with the program. I have a lifetime sub as well, and it did stop working, but when I re-verified it again, it was fine. There is zero documentation about any of the procedures to do this though, which is not good!