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I made the payment on April 4th and all I see is: "Subscriptions not activated." I've sent several emails without a response. Can you help me?

Ronald Mora yesterday at 12:04 p.m. updated by Dave-H yesterday at 4:23 p.m. 5

I made the payment on April 4th and all I see is: "Subscriptions not activated." I've sent several emails without a response. Can you help me?

If you click on the user icon top right, and log in with the e-mail address you registered with, there should be an activation option. If you click on that it should send you an e-mail with an activation link. Good luck!

That's what I've done many times and it doesn't work.

Do you get the option to send the activation link but the e-mail never comes through?

I'm sure you are doing this anyway, but it has to be the exact same e-mail address all the time, the one you registered with.

Some people have tried using different ones, and that definitely won't work.

Please excuse me. I misspelled my email address. Thank you.

Good to hear that you sorted it out, the system is not very intuitive, to say the least!

Cheers, Dave.