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I tried to download a video and it said nothing found. What is the problem?

patty vaughan 5 years ago • updated by Alexander 5 years ago • 3

I opened Televzr and clicked on add video from You Tube.  Only the + bar showed up.  I copied and pasted the url from You Tube and hit enter.  The screen said that nothing was found. What is the problem? 

Answer

Answer
Under review
Alexander 5 years ago

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

Answer
Under review
Alexander 5 years ago

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

patty vaughan 5 years ago

I am using Windows 10.  The video that will not download is Balloon in a Candle Flame https://www.youtube.com/watch?v=zih8_BqolS0

The app version is Beta version.  How do  you do a screenshot? There is no error message, nothing shows up except the add line with the video url that I copied and pasted into it.

Alexander 5 years ago

It looks like you have an outdated version of the program since we checked the video and it is downloading. 

Reinstall the program: https://desktop.televzr.com

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