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Under review

I tried to download a video and it said nothing found. What is the problem?

patty.vaughan 11 months ago updated by Alexander 11 months ago 3

I opened Televzr and clicked on add video from You Tube.  Only the + bar showed up.  I copied and pasted the url from You Tube and hit enter.  The screen said that nothing was found. What is the problem? 

Answer

Answer
Under review

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

Answer
Under review

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

I am using Windows 10.  The video that will not download is Balloon in a Candle Flame https://www.youtube.com/watch?v=zih8_BqolS0

The app version is Beta version.  How do  you do a screenshot? There is no error message, nothing shows up except the add line with the video url that I copied and pasted into it.

It looks like you have an outdated version of the program since we checked the video and it is downloading. 

Reinstall the program: https://desktop.televzr.com