I purchased televzr pro but can't login anywhere to download it

The purchased software cannot be used. Help@televzr.com has been contacted. No one replied. Can you contact me at 1914403933@qq.com

Hello, Our support team will surely reply to you!

does this work on a Mac book because I cannot used it on my Mac

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.