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Under review

PRO not working...have paid version

jay.hackleman 4 weeks ago updated by Alexander 2 weeks ago 23

stuck on ""Prepare to Download"...never goes to "Download"

Answer

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Answer
Under review

Hello, the problem is fixed, update the program.

i have the same problem. was told i was running an old pro version. downloaded new one, SAME ISSUE! WTF?

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Hello, the problem is fixed, update the program.

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Answer
Under review

Hello, the problem is fixed, update the program.

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What is your version of the program?

+2

1-App says it is updated....STILL IS NOT FIXED...still identical problem...will not activate pro

2-Uninstalled and re-installed from televzr website....STILL IS NOT FIXED...still identical problem...will not activate pro

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What is your version of the program?

are u serious? I just downloaded a new one this morning! and have already been over this with you!


Version 1.9.41 (1.9.41@2.3.46)


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wow Nancy, this looks like an up-hill battle (-:

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I just downloaded this morning from your website 1.9.37.0  for windows 10

jay... it shouldn't be - this is so LAME!

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DITTO   I'm really getting behind saving vids before they get deleted!   /-:

Hope you eventually had success.....got it resolved here.   On the log-in it gives two options...one is "use any email".  I took this literally and my other email...a different address than the one I registered with.  /-:    Took a few hours to catch-up with my downloads (I had saved all the URLs in a text file).  

Televzr Premium Win-訂閱1個月的訂單218436994信息

但卻無法使用

專業版無法運作...已預定版本

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

我使用的作業系統是WIN 10,Televzr 版本是1.9.37

Ок, for subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

我是根據MAIL指示的路徑=https://televzr.com/m?t=426c6ada50&s=1,下載 VideoDownloader- [814759910.1588903583,699,,00000000,](1).exe,並安裝該軟件,但無論點選任何檔案,系統都只反映,免費下載結束,但我已經付過費用了。

Please write to this address: help@televzr.com

Last summer I signed up for the monthbymonth Televzr service for $4.99/month.  I have enjoyed the service and it worked flawlessly on my Windows 7 desktop.  In February I received an email asking about signing up for the Televzr Premium WIN Pro "One-Time fee_tz " lifetime service for a fee of $39.99.  I signed up for it.  Thinking that by doing this Televzr would cancel my monthbymonth subscription.  Was I wrong.  I was routed to their "billing company" called Blue Snap. To resolve this, I contacted Blue Snap and was told that until such time as Televsr directs them to cancel the monthbymonth subsription, Blue Snap would continue to bill my account.  I told Blue Snap that I had subscribed to the "one-Time Televzr Pro subscription and Blue Snap stated "it doesn't matter, we will still bill your account.  I cancelled the credit card used for the monthbymonth service to make sure that no further charges would be assessed.  I was told by Blue Snap that they were "only" a billing service and I would have to take my problem up with Televzr.  On another call to Blue Snap, they told me my monthbymoth was cancelled.  Futrther they said that what might have happened is when the monthbymonth was cancelled it also cancelled the "One-Time account. I then went into my computer to run the Televzr app, and the window show the message "service cancelled". I had an email link to do this. "help@televzr.com"       I have since sent three emails to them over the past several days explaining my issue and have not heard anything back from them.  I attempted to use the link that Televzr sent me when I purchased the  The link provided does not work.  When I attempt to install it on my computer, the screen shows that it is loading, but it doesn't load.  I have left the link on "going through the steps that it is showing that it is loading for over 3 hours and it still doesn't load.  I consequently stop it. By the way, if you contact Blue Snap with your issues, be prepared to hear how little they can do for you, and, be treated very unprofessionally when seeking assistance.  You may just get hung up, especially if you are fortunate enough to talk with "Joshua".  If this comment finds its way onto the screen of any of Televzr's CSR's whereever they may be located, it would sincerely be appreciated if you would do what is necessary to assist me, or issue a $39.99 credit to me.  For your reference, my order number is 199060450.  

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

I'll provide an update if and when this issue gets resolved.