Your comments

Hope you eventually had success.....got it resolved here.   On the log-in it gives two options...one is "use any email".  I took this literally and my other email...a different address than the one I registered with.  /-:    Took a few hours to catch-up with my downloads (I had saved all the URLs in a text file).  

DITTO   I'm really getting behind saving vids before they get deleted!   /-:

wow Nancy, this looks like an up-hill battle (-:

I just downloaded this morning from your website 1.9.37.0  for windows 10

1-App says it is updated....STILL IS NOT FIXED...still identical problem...will not activate pro

2-Uninstalled and re-installed from televzr website....STILL IS NOT FIXED...still identical problem...will not activate pro