Yeah, I guessed it would be that way… well, at least my software is working again 

i’ll just try to see which videos are missing and at worse, some of my vids will be missing, not a big deal

anyway, thanks for your help ! 
although I’m dull very confused about what the hell happened (but I think I’ll keep this is as a lesson to try to not turn off my computer while I’m downloading)

so now it’s working again… I just don’t get it…

just a little problem : like I said, I've had to turn off my computer while the software was downloading some videos.

When I turned it on again, all the videos I was currently downloading were erased from my history, which is quite a problem for me, because I can't find these again (and because I have a lot of videos, I can’t remember now which ones are missing)

so normally there’s a history linked to my account but now it’s like I’ve never used it before

Any idea on how I could get my history back ?

yep

Tried it several times now, still doesn’t work

yep !

My account is for a pro version !

but I can’t even connect to my account, that’s the problem ! When I click on connection, it sends me on the website so that I can write my mail address under which I’m subscribed. And when I do so, whether it’s through Google or through an email send to my address, it then sends me back to the software but it’s like nothing happened because I’m still not connected 

Tried it

Several times

Even tried to upgrade my account by taking a Premier Account for 6 months

And yes, I do use Pro (I do video editing for fun but I still wanted the best quality possible)

Also contacted help@televzr.com a few days ago but they didn't answer. Tried a second time this tonight but I'm not very hopeful