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+1
Under review

no mp4 download option

SLP 4 years ago updated by Alexander 4 years ago 1

I downloaded one youtube vid successfully. Then Televzr said no more free downloads so I paid about $5US for Televzr Pro. When I click "download or add" and put the youtube link in, the green "download" button DOES NOT PRESENT AN OPTION TO DOWNLOAD MP4s, ONLY MP3s. I paid money and I'm feeling stupid for doing so: I need this to work immediately for a presentation I must make tomorrow. What's going on and how do I get my money back if this is not solved right away?

Answer
Alexander 4 years ago

Hello, Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.

Please send us the program logs.

Alt> Help> Show logs in Explorer

+1
Under review

WE NEED CHINESE

CHINA 4 years ago updated by Alexander 4 years ago 1

我们中国人(WE NEED CHINESE)

Answer
Alexander 4 years ago

Hello. Perhaps, we'll do that soon.

+1
Under review

still cant download paid for lifetime use now just keeps asking mt to pay for pro

Georgena 4 years ago updated by Dave-H 4 years ago 1

been sending e mails back and forth and loads of screenshots..no nearer a solution 

Answer
Alexander 4 years ago

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

Are you using a paid version?

+1
Under review

I purchased televzr pro but can't login anywhere to download it

rdlangworthy 5 years ago updated by Alexander 4 years ago 5
Answer
Alexander 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

+1
Answered

I send a email, but not respond from you!I would like to cancel my account

ariane-kesse 5 years ago updated by Alexander 5 years ago 2
Answer
Alexander 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

Answer
Alexander 5 years ago

Hello, what is your Operating System?

What's your app version (can be checked by pressing "Alt" < "Help")?

Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.

+1
Under review

https://jut.su/pokemon/season-14/episode-9.html#0m4s

Геннадий 5 years ago updated by Alexander 5 years ago 1
Answer
Alexander 5 years ago

Здравствуйте, пожалуйста, опишите вашу проблему более подробней.

+1
Under review

how can i trafer misk from pc to phone

Tim 5 years ago updated by Alexander 5 years ago 1

my pc and phone are connectet with the same account. but i cant find any setting to transfer from pc to phone can someone show me how to tranfer ?

Answer
Alexander 5 years ago

Hello, music from the desktop version of the program at the moment can not be transferred to a mobile device, this function is under development.

+1
Under review

Installed a virus. win32/lodi

Steve 5 years ago updated by Alexander 5 years ago 1

Windows Defender quickly quarantined this.

Answer
Alexander 5 years ago

Hello, what exactly does the antivirus swear?

What is your Operating System?

What's your app version (can be checked by pressing "Alt" < "Help")?

From which site did you install the program?

For the better understanding it'll be great to see a screenshot with the error.

+1
Under review

download success but have 0 byte

Leab 5 years ago updated by Alexander 5 years ago 1

Programme show download process was successful and can play video. But when I open folder televzr downloads and copy video to my external haddisk. They have 0 length so I can't play with another media player

Answer
Alexander 5 years ago

Hello, what video player do you use?

What is your Operating System?