+10
Answered

not letting me download

catherine177m 2 years ago updated by Alexander 1 year ago 6

i press prepare to download & then it will say preparing to download but then got back to the prepare to download, i keep pressing it but it does the same thing, tried with other videos & even turned my laptop off & on, please help me

Answer

-2
Answer
Under review

Hello, what's your app version (can be checked by pressing "Alt" < "Help")?

What is your Operating System?

Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.


GOOD, I'M SATISFIED
Satisfaction mark by catherine177m 2 years ago
-2
Answer
Under review

Hello, what's your app version (can be checked by pressing "Alt" < "Help")?

What is your Operating System?

Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.


+2

my version is 1.4.7@1.9.33 & I'm using my HP laptop with windows 10

https://www.youtube.com/watch?v=xEeFrLSkMm8

https://www.youtube.com/watch?v=cMqmnhgNLXY

https://www.youtube.com/watch?v=oqpvdPKpU_M

I am unable to send screenshots from my laptop but I can email them if that helps

+1

Thank you for the information.

The new version with the bug being fixed is going to be released soon.


Update to version 1.4.8, the error has been corrected.

+2

How do I update? There is no option to. Do I have to uninstall and re install?

UPDATE: trying to reinstall, but it keeps telling me to close all applications. Nothing else is open on my PC. Is this another bug you have to fix?

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