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not letting me download
i press prepare to download & then it will say preparing to download but then got back to the prepare to download, i keep pressing it but it does the same thing, tried with other videos & even turned my laptop off & on, please help me
Answer
Hello, what's your app version (can be checked by pressing "Alt" < "Help")?
What is your Operating System?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.
my version is 1.4.7@1.9.33 & I'm using my HP laptop with windows 10
https://www.youtube.com/watch?v=xEeFrLSkMm8
https://www.youtube.com/watch?v=cMqmnhgNLXY
https://www.youtube.com/watch?v=oqpvdPKpU_M
I am unable to send screenshots from my laptop but I can email them if that helps
Thank you for the information.
The new version with the bug being fixed is going to be released soon.
How do I update? There is no option to. Do I have to uninstall and re install?
UPDATE: trying to reinstall, but it keeps telling me to close all applications. Nothing else is open on my PC. Is this another bug you have to fix?
Customer support service by UserEcho
Hello, what's your app version (can be checked by pressing "Alt" < "Help")?
What is your Operating System?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.