Your comments

Understood Alexander.

I will try and find a freely available link which shows the problem.

The download url (which I'm getting from the source code of the video page) changes every time I log on, but I guess that's normal for subscription sites. As I said, this has always worked in the past, and still does if I use VLC to download, but it no longer seems to work on Televzr.

Cheers, Dave.

No, the files I'm trying to download should be always available.

Hi Alexander, the logs are attached.

It does say at one point "requested format is not available".

This is not true, and it happens whichever format is selected (I was trying to download the 4K version).

Thanks, Dave. Logs

Thanks Alexander.

Please let me know if I can give you any more information.

I did look in the Televzr logs, but couldn't obviously see what the problem was.

The difficulty I suspect will be finding a Vimeo link to test with which doesn't require you to be logged into a membership site.

Here's an example url -

https://skyfire.vimeocdn.com/1588007848-0x709b3072ff68555ee5b29c329c1a7640dab926ec/52b28b5b-d324-4029-b99d-3419153629d7/sep/video/72bcc7b3,7eb80ec8,d73edef6,db423a81,27985a89,2b3d774e,3721439a/master.m3u8


It offers all the available formats, but they all fail if I try to use them.

Unfortunately this is from a membership site, so you wouldn't be able to download anyway unless you were logged into the site, but it is an example of the url format I'm trying to download from.

They used to work fine, but I've tried several from the same site, and they all now fail.

Thanks, Dave.

No, I'm afraid not!

It does sound like you've tried everything that you can, all you can do is e-mail them and wait until they reply.

They must have a record of your subscription, and if it's valid they've got to sort out whatever the problem is, or give you a refund! Sorry I couldn't be more help, I was just going on my experiences with the program. I have a lifetime sub as well, and it did stop working, but when I re-verified it again, it was fine. There is zero documentation about any of the procedures to do this though, which is not good!

OK, I'm not at all sure why you're getting what you're seeing when you log in to Televzr, it sounds like something is corrupted somewhere. The only other thing I can suggest is uninstalling the program and reinstalling it again.

When you log in, you should be seeing either the e-mail verification page if you have paid for the Pro version, or the payment registration page if you haven't.

Have you tried updating the app?

Press "ALT" and then select the menu item which appears top left.

Try updating, even if it already appears to be the current version.

If that doesn't work, I'm all out of ideas I'm afraid, and you'll have to e-mail them if you haven't already.

Cheers, Dave.

@Christian, have you tried logging out and back in again?

If you do, you should see a page to put your e-mail address in for verification.

If it's successful you should be sent an e-mail with a verification link, which should activate the Pro features of Televzr.

If when you log in you're taken to the payments page, your payment hasn't worked.

HTH. Dave.