Welcome to Televzr community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request.

0
Under review

充值半年时间,没用几天就不能下载视频,提示到专业版,求解决

jg li 5 years ago updated by Alexander 5 years ago 1

充值半年时间,没用几天就不能下载视频,提示到专业版,求专人赶紧帮我解决一下

Answer
Alexander 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

0
Answered

как отменить продление?

Denis T 5 years ago updated by Alexander 5 years ago 4

автоматически списалась оплата следующего месяца.

согласие не давал

как отменить или прекратить списания?

Answer
Alexander 5 years ago

Здравствуйте, по поводу подписки, возврата средств, активации программы напишите пожалуйста на этот адрес: help@televzr.com

0
Under review

i need to know why I cant download when I have just paid for 6 months

sadsac23 5 years ago updated by Alexander 5 years ago 1
Answer
Alexander 5 years ago

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

I want to cancel my subscription.

hvision 5 years ago updated by Alexander 5 years ago 1

가입을 취소하고 싶습니다.

Answer
Alexander 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

0
Under review

Help

Crocha3 5 years ago updated by Frank morant 2 months ago 3

I have already paid, why can't I log back in? It keeps sending me to the authorization site and I get nothing.

Answer
Alexander 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

0
Under review

Black Skin and mouse pointer Blinking

mdjamilhasannaeem 5 years ago updated by Alexander 5 years ago 1

I just install this software, but when I open it, its show black skin and my mouse pointer is blinking. I cannot see anything

Answer
Alexander 5 years ago

Hello, what is your Operating System?

0
Under review

How do I upgrade from $4.99 a month to an annual payment?

DaisyPatch 5 years ago updated by Alexander 5 years ago 1

I went to Paypay and also the televzr website but can't see how to change my plan.  

Answer
Alexander 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

0
Under review

Now downloads video from youtube in the resolution 640x360 instead of the resolution HD!!! (for example - https://youtube.com/watch?v=-9Nq6I629EA )

Dim188 5 years ago updated by Alexander 5 years ago 1

Now downloads video from youtube in the resolution 640x360 instead of the resolution HD!!! (for example -

Youtube video
Скачать видео

)

Answer
Alexander 5 years ago

Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.

0
Under review

I have already registered and paid, why download video tips in the professional edition continues, excuse me, where is the professional version download

谢景霖 5 years ago updated by jg li 5 years ago 12

我已经注册并付款了,为什么专业版中的下载视频提示仍在继续,对不起,专业版在哪里下载

Answer
Alexander 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

0
Answered

Hello, could you tell how to cancle the fee every month?

chenyuan 5 years ago updated by Alexander 5 years ago 2

I don't often use Televzr. And I want to cancle my account. But I find I pay for about $7 every month. Please cancel it for me. Or tell me how to cancle it. Thanks.

Answer
Alexander 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com