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Under review

Is pro version for a personal computer or an account

Azel Varpner 5 years ago updated by Alexander 5 years ago 3

Hi.I want to buy a pro version and there is a doubt that depend on me buy it or not.

Is pro version for a personal computer or an account ?In another words,if I buy pro version in this account on my  own computer,and then could I keep using this account on my friend's computer and the pro version still working?

Answer
Alexander 5 years ago

Hello, the pro version works only on one account.

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Under review

PLEASE HELP // not showing the tv show poster

Anime Fights OFFICIEL 5 years ago updated by Alexander 5 years ago 3

Hello

I am having a problem with the wonderful program Televzr

When I add a series to my library, the program recognizes it but it does not display its own poster :'(

As you can see in the image below, the program recognize these series, but it did not show the poster for some of them.

tried to remove them from the library and re-add them again and again but without result
Just for reference: I have no problem with the Internet

PLEASE HELP !!

PLEASE HELP !!

PLEASE HELP !!

Image 152

PLEASE HELP !!

Answer
Alexander 5 years ago

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?

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Answered

No service for US users?

gamaoctavio62 5 years ago updated by Alexander 5 years ago 2

When I open Televzr I receive this message: Service is no longer available for US users if you have questions contact us at help@Televzr.com. I live in California and paid for my subscription. What can I do?

Answer
Alexander 5 years ago

Hello, please write to this address: help@televzr.com

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Under review

I can't download whole playlists any more after I successfully downloaded one playlist.

Bazinga 5 years ago updated by Alexander 5 years ago 3

I just downloaded a whole playlist from youtube successfully, but after that, I can download no more playlists. It keeps saying nothing was found. Even the previous playlist I downloaded can't be found on search.

Answer
Alexander 5 years ago

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

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Under review

Sound will not play

bobdifley 5 years ago updated by Alexander 5 years ago 1
Answer
Alexander 5 years ago

Hello, please, send us more details regarding the problem.

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Under review

MAC 2015 5K 32G RAM 2TB Mojavur

AlGonzalez 5 years ago updated by Alexander 5 years ago 1

Your program stopped working after 2 weeks. I see it has a habit of doing so. I done everything from uninstall to reinstall and all kinds of different videos. Please don’t waste my time with lies. Either refund me or send me the fix. 

Answer
Alexander 5 years ago

Hello, the problem is fixed, update the program.

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Under review

not working with windows 10

abuelela35 5 years ago updated by Alexander 5 years ago 1
Answer
Alexander 5 years ago

Hello, the problem is fixed, update the program.

Answer
Alexander 5 years ago

Hello, Televzr is a commercial program.
You can find all detailed information regarding the purchase of the app here: 

https://desktop.televzr.com/keep-downloading.html

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Under review

Why service unavailable?

Kun 5 years ago updated by Alexander 5 years ago 1

It shows me “Service is no longer available for US users”.

what happened? I sent two emails to help@televzr.com and did not reply.

Can you tell me how to solve it?

Answer
Alexander 5 years ago

Hello, our support team will surely reply to you!

Answer
Alexander 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com