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0
Under review

I have paid for a month’s subscription but still can’t download videos.

kcekopp 4 years ago updated by Alexander 4 years ago 7
Answer
Alexander 4 years ago

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

Как скачать с ЯндексВидео?

maksimovgenya 4 years ago updated by Alexander 4 years ago 1

Видео либо не скачивается, либо скачивает всего 10 секунд. В описании нигде не написана причина!

Answer
Alexander 4 years ago

Здравствуйте, какое у вас программное обеспечение?

Какая у вас версия программы (посмотреть версию можно нажав клавишу "Alt" < "Help")?

Пришлите пару ссылок видео что не можете скачать "для теста".

Для большего понимания вы можете прислать скриншот экрана с ошибкой.

0
Under review

Televzr Pro

Ахмат Кварацхелия 4 years ago updated by Alexander 4 years ago 1

Можно где нибудь найти Pro приложение не покупая его?

Answer
Alexander 4 years ago

Здравствуйте, нет.

0
Under review

Can you add a function to limit CPU usage when recode vp9 to x264?

Wood Head 4 years ago updated by Alexander 4 years ago 1

Can you add a function to limit CPU usage when recode vp9 to x264? It always uses 100% cpu. If it can be set to limit to such as 50% usage of CPU, it could be good for computer's health if user does not care about the time.

Thanks!

Answer
Alexander 4 years ago

Hello, Thank you, we will not disregard your idea.
Thanks for using Televzr!

0
Under review

I purchased televzr but it wont let me download

astpr1066 4 years ago updated by Alexander 4 years ago 1
Answer
Alexander 4 years ago

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

I'd like to log in to another account

silverburgh 4 years ago updated 4 years ago 2

I accidentally logged in with a Google account, not a paid account. After that, even if you log out of Google Accounts, you cannot log in as a paid account. What's the solution?

Answer
Alexander 4 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

0
Under review

充值半年时间,没用几天就不能下载视频,提示到专业版,求解决

jg li 4 years ago updated by Alexander 4 years ago 1

充值半年时间,没用几天就不能下载视频,提示到专业版,求专人赶紧帮我解决一下

Answer
Alexander 4 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

0
Answered

как отменить продление?

Denis T 4 years ago updated by Alexander 4 years ago 4

автоматически списалась оплата следующего месяца.

согласие не давал

как отменить или прекратить списания?

Answer
Alexander 4 years ago

Здравствуйте, по поводу подписки, возврата средств, активации программы напишите пожалуйста на этот адрес: help@televzr.com

0
Under review

i need to know why I cant download when I have just paid for 6 months

sadsac23 4 years ago updated by Alexander 4 years ago 1
Answer
Alexander 4 years ago

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

I want to cancel my subscription.

hvision 4 years ago updated by Alexander 4 years ago 1

가입을 취소하고 싶습니다.

Answer
Alexander 4 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com