Welcome to Televzr community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request.

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Under review

newest MacOs Catalina version

Jessi 5 years ago updated by Alexander 5 years ago 3

Hello, I recently updated my macbook to the newest Catalina version and it says your application is out of date and is not allowing me to download it. What are my options?

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Under review

I send a email, but not respond from you! I would like to cancel my account

Diyan Aleksiev 5 years ago updated by Alexander 5 years ago 8

Can you cancel my account, I don't want to pay monthly 4,99. The registration is on my email daleksiev@ymail.com

Answer
Alexander 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

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Under review

my antivirus stated that televzr software is a torjan virus

raja 5 years ago updated by Alexander 5 years ago 1
Answer
Alexander 5 years ago

Hello, what is the name of your antivirus?

Send a screenshot.

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Under review

how do I upgrade my plan?

Johnny 5 years ago updated by Alexander 5 years ago 1

I signed up for the $9.99 per month just to test it out. I like it so I would like to upgrade my plan. how do i do that?

Answer
Alexander 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

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Answered

Hi how do i cancel Televzr Account that i won't be charge $4.99 every month?

Tsis Muaj Tseeg Tiag 5 years ago updated by RICARDO 11 months ago 19

Hi how do i cancel Televzr Account that i won't be charge $4.99 every month?

Answer
Alexander 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

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Under review

I tried to download a video and it said nothing found. What is the problem?

patty vaughan 5 years ago updated by Alexander 5 years ago 3

I opened Televzr and clicked on add video from You Tube.  Only the + bar showed up.  I copied and pasted the url from You Tube and hit enter.  The screen said that nothing was found. What is the problem? 

Answer
Alexander 5 years ago

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

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Answered

How can I resign my abo access?

Kerstin Kaiser 5 years ago updated by Alexander 5 years ago 2
Answer
Alexander 5 years ago

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

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Under review

YouTube video not showing 4K versions

Dave-H 5 years ago updated 5 years ago 8

This video -

Youtube video

is available in 1440p and 2160p, but Televzr only seems to be offering up to 1920x1080.
Is that right?
Cheers, Dave.
Answer
Alexander 5 years ago

Hello, do you have a paid version of the program?

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Under review

how can i recive a reciept of purchase

billy todd 5 years ago updated by Alexander 5 years ago 1
Answer
Alexander 5 years ago

Hi, please write to this address: help@televzr.com

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Under review

Download from VK

Ghitsa Buzdugan 5 years ago updated by Alexander 5 years ago 3

Здравствуйте. Вы планируете имплементировать скачивание с ВК?

Answer
Alexander 5 years ago

Здравствуйте, Televzr с VK должен скачивать, если у вас не скачивает пришлите пару ссылок для тестирования.