Ok, thanks for the info provided. We've forwarded it to developers to check and fix.

Thanks!

But we still check your information.

Hello, our products do not have viruses. Thank you, we will check your information.

Thank you for the information.
Our developers will find out what could be the problem and try to fix it.

Здравствуйте, что именно вам не понятно? Опишите подробней, мы постараемся помочь вам.

Hello, send a link to the video with subtitles.

What is your Operating System?

Do you download video by mobile application or desktop?

What is this video? Downloaded local or from a desktop.

Are you on Vimeo and Dailymotion can watch the video before downloading?

Do you use any proxy?

What’s your country?

Hello, what is your version of the application?