Your comments

Hello, please, send us more details regarding the problem.

Hello, what's your app version (can be checked by pressing "Alt" < "Help")?

On which software do you have a mobile device?

Is your computer and mobile device on the same Wi-Fi network?

Hello, Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.

What's your app version (can be checked by pressing "Alt" < "Help")?

Thank you for the information.
Our developers will find out what could be the problem and try to fix it.

Write what is your phone model, we need to test.

The logs show that you have two devices synchronized.

Do you have a video on the desktop?

What is the name of your device?

What version of Android?

Send links to videos that you downloaded through the desktop.

Send screenshots for more clarity.

Yes, but only a little later.

Please send the application log. How to find the log: Profile Televzr>Connection Log>Copy To Clipboard, send us.