Your comments
Do you get the option to send the activation link but the e-mail never comes through?
I'm sure you are doing this anyway, but it has to be the exact same e-mail address all the time, the one you registered with.
Some people have tried using different ones, and that definitely won't work.
If you click on the user icon top right, and log in with the e-mail address you registered with, there should be an activation option. If you click on that it should send you an e-mail with an activation link. Good luck!
If you click on the user icon top right, and log in with the e-mail address you registered with, there should be an activation option. If you click on that it should send you an e-mail with an activation link. Good luck!
I don't think there is any way to find any details of your subscription, I'm afraid.
The company tend not to respond to support requests either.
If you want to stop paying for your subscription, I would just cancel the direct debit, or card payment, and see what happens.
Have you done the activation process?
Click on the login icon at the top right of the program, and put in the e-mail address you registered with.
An e-mail should then be sent to that address with a link to actually activate the program.
This is not very intuitive!
HTH. Cheers, Dave.
Have you tried logging in with your new address?
Have you tried logging into Televzr with your new e-mail address?
If it works, it should send you a message on that address with an activation link.
If you can't log in except with the address you originally registered with, there may be no easy answer to this.
The developers are notoriously unresponsive to people with problems, I'm afraid.
You should be able to reactivate the program by clicking on the account icon top right, and putting in the e-mail address that you registered with. You should then be e-mailed a link to click on to reactivate Pro mode.
I did it recently after I reinstalled everything on my computer, and it worked fine.
Does it say 'Pro' beside the Televzr logo at the top left of the window?
Customer support service by UserEcho
Good to hear that you sorted it out, the system is not very intuitive, to say the least!
Cheers, Dave.