Welcome to Televzr community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request.

+1

не открывается вход уже 4 сутки для активации andur.gogljanoi2013@gmail.com

Андрей hace 5 años 0

Здравствуте.Не открывается иконка Вход для активации andur.gogljanoi2013@gmail.com

+1
En revisión

Televzr doesn’t works any more.

Jeison Mello hace 5 años actualizado por Alexander hace 5 años 1

Hi Guys.
My Televzr doesn’t works any more. I Press prepare to download, then it will say preparing to download but then got back to the prepare to download.
I keep pressing it but it does the same thing, tried with other videos & even turned my computer off & on.
Link sample: https://www.youtube.com/watch?v=bQxqIKTO2Ck&list=PLO2GIyAIDdJoNMp3eTETMRsZQ_H52yT6h&index=10


Can you help me?

Jeison Mello

Respuesta
Alexander hace 5 años

Hello, the problem is fixed, update the program. Current version 2.3.47

+1
En revisión

Televzr 1.9.41@2.3.46 has stopped working, have registered and paid version.

Petroleus hace 5 años actualizado por Alexander hace 5 años 3

Televzr has been my favourite application for downloading video and audio clips from YouTube. I have used it a lot over the last few days to collect some sounds for the sound track of privately digitized silent movies. From one moment to the next, it is no more possible to download anything. When I enter tzhe URL, the field "prepare download"slowly fills - but not to the whole anymore. Until half an hour ago, it used to fill to solid green and then I was able to choose the file format I wanted. But that point is not reached anymore. I have tried every YouTube file I can reach during the last half hour. For example 

Youtube video

I'm using windows 10, 64-bit version, on a brand new Ryzen PC. All drives have plenty of space left, so it cannot be a matter of space. Can you please try to help me? I have made a screenhot of the point where the preparation process always fails.

Image 146


I don't know how to upload the logs to you.


Oh, and besides the problem with the failing downloads: Half an hour ago, the televzr logo on my screen had a little "pro" at it's side which has vanished now. But I am registered and the web message om your site says that my app is activated. I have tried to uninstall and reinstall the app. Unfortunately, it's not possible for me to uninstall televzr completely any more.There are two televzr entries in the system control section. Every attempt to deinstall the second one triggers a windows error message telling me the program could not be found. Seems like there must have gone something wrong with televzr and the windows registry - but what?

Please be so kind to help me.


Greetings from Germany,

Peter (Petroleus)


Respuesta
Alexander hace 5 años

Hello, the problem is fixed, update the program.

+1
En revisión

My Pro isn't working too

Andy Wong hace 5 años actualizado por Alexander hace 5 años 1
Respuesta
Alexander hace 5 años

Hello, please, send us more details regarding the problem.

Respuesta
Alexander hace 5 años

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

+1
En revisión

COMO FAZER CANCELAMENTO

moscosta3 hace 5 años actualizado por Marcos Antonio hace 2 años 4

Olá gostaria de cancelar o pacote premium!!!!

Manoel Costa

Respuesta
Alexander hace 5 años

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

+1
En revisión

Refund application!

飘逸的螃蟹 hace 5 años actualizado por Kyu Bo Jeon hace 3 años 7

Hello, I have paid for it, but it still can't be used. I would like to apply for a refund. How can I apply for a refund! My payment registration email is 22803008@qq.com, and the order number is 98922247. We have sent an email to help@televzr.com, but we haven't replied yet! Please deal with it as soon as possible!

Respuesta
Alexander hace 5 años

Hello, our support team will surely reply to you!

+1
En revisión

I want to cancel my acount

dopfff hace 5 años actualizado por Alexander hace 5 años 1

I want cancel my aconut im already send a mail and nobody awnser. 

my email is dopfff@gmail.com

Respuesta
Alexander hace 5 años

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

+1
En revisión

Плейлисты, нельзя редактивать порядок песен и роликов в версии для компьютера

Денис hace 5 años actualizado por Alexander hace 5 años 5

Здравствуйте. Не возможно поменять порядок проигрывания песен в плейлисте. В каком порядке добавил песни в том и проигрывает. Если есть способ опишите как, если нет сделайте пожалуйста. В остальном приложение идеально! Особенно хочу похвалить дизайн и качество воспроизведения аудио и видео. Жду ответа.

С уважением, Денис.

Respuesta
Alexander hace 5 años

Здравствуйте, вы можете изменить порядок проигрывания кнопкой справа на плеере.