1. Televzr
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Under review

app not working

Katherine Anderson 5 years ago • updated by Alexander 5 years ago • 7



I downloaded the app yesterday, and it worked great. Today, when I went to use it, I opened the app but the window doesn't appear. I tried restarting my computer, and I've tried uninstalling and reinstalling the application, and the same problem happens. See attached screen shots. The app is running, but nothing shows up on my screen.

Image 78

Image 79

Answer

+1
Answer
Under review
Alexander 5 years ago

Hello, you need to delete the file ~ / Library / Application Support / Televzr Desktop

+1
Answer
Under review
Alexander 5 years ago

Hello, you need to delete the file ~ / Library / Application Support / Televzr Desktop

Katherine Anderson 5 years ago

That file does not seem to exist for me to delete. See screenshot below. 

Alexander 5 years ago

You are in the wrong directory, click Go> Go to Folder in the Finder and enter the path “~ / Library / Application Support / Televzr Desktop”

Katherine Anderson 5 years ago

ah - ok. and then I delete that entire Televzr Desktop folder?

Alexander 5 years ago

Yes.

Katherine Anderson 5 years ago

that worked! thank you!!!

+1
Alexander 5 years ago

Always happy to help.

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