1. Televzr
  2. Technische problemen
0
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app not working

Katherine Anderson 5 jaar geleden • bijgewerkt door Alexander 5 jaar geleden • 7



I downloaded the app yesterday, and it worked great. Today, when I went to use it, I opened the app but the window doesn't appear. I tried restarting my computer, and I've tried uninstalling and reinstalling the application, and the same problem happens. See attached screen shots. The app is running, but nothing shows up on my screen.

Image 78

Image 79

Antwoord

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Under review
Alexander 5 jaar geleden

Hello, you need to delete the file ~ / Library / Application Support / Televzr Desktop

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Alexander 5 jaar geleden

Hello, you need to delete the file ~ / Library / Application Support / Televzr Desktop

Katherine Anderson 5 jaar geleden

That file does not seem to exist for me to delete. See screenshot below. 

Alexander 5 jaar geleden

You are in the wrong directory, click Go> Go to Folder in the Finder and enter the path “~ / Library / Application Support / Televzr Desktop”

Katherine Anderson 5 jaar geleden

ah - ok. and then I delete that entire Televzr Desktop folder?

Alexander 5 jaar geleden

Yes.

Katherine Anderson 5 jaar geleden

that worked! thank you!!!

+1
Alexander 5 jaar geleden

Always happy to help.

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