Welcome to Televzr community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request.

Televzr 1.9.41@2.3.46 has stopped working, have registered and paid version.
Televzr has been my favourite application for downloading video and audio clips from YouTube. I have used it a lot over the last few days to collect some sounds for the sound track of privately digitized silent movies. From one moment to the next, it is no more possible to download anything. When I enter tzhe URL, the field "prepare download"slowly fills - but not to the whole anymore. Until half an hour ago, it used to fill to solid green and then I was able to choose the file format I wanted. But that point is not reached anymore. I have tried every YouTube file I can reach during the last half hour. For example

I'm using windows 10, 64-bit version, on a brand new Ryzen PC. All drives have plenty of space left, so it cannot be a matter of space. Can you please try to help me? I have made a screenhot of the point where the preparation process always fails.
I don't know how to upload the logs to you.
Oh, and besides the problem with the failing downloads: Half an hour ago, the televzr logo on my screen had a little "pro" at it's side which has vanished now. But I am registered and the web message om your site says that my app is activated. I have tried to uninstall and reinstall the app. Unfortunately, it's not possible for me to uninstall televzr completely any more.There are two televzr entries in the system control section. Every attempt to deinstall the second one triggers a windows error message telling me the program could not be found. Seems like there must have gone something wrong with televzr and the windows registry - but what?
Please be so kind to help me.
Greetings from Germany,
Peter (Petroleus)

I've paid for Televzr and am not able to download from YouTube. From the comments - this is a world wide problem - apparently a scam!

Hello, what is your Operating System?
What's your app version (can be checked by pressing "Alt" < "Help")?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.

COMO FAZER CANCELAMENTO
Olá gostaria de cancelar o pacote premium!!!!
Manoel Costa

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

Refund application!
Hello, I have paid for it, but it still can't be used. I would like to apply for a refund. How can I apply for a refund! My payment registration email is 22803008@qq.com, and the order number is 98922247. We have sent an email to help@televzr.com, but we haven't replied yet! Please deal with it as soon as possible!

I want to cancel my acount
I want cancel my aconut im already send a mail and nobody awnser.
my email is dopfff@gmail.com

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@televzr.com

Плейлисты, нельзя редактивать порядок песен и роликов в версии для компьютера
Здравствуйте. Не возможно поменять порядок проигрывания песен в плейлисте. В каком порядке добавил песни в том и проигрывает. Если есть способ опишите как, если нет сделайте пожалуйста. В остальном приложение идеально! Особенно хочу похвалить дизайн и качество воспроизведения аудио и видео. Жду ответа.
С уважением, Денис.

Здравствуйте, вы можете изменить порядок проигрывания кнопкой справа на плеере.

Televzr has Stopped working for me
I've used Televzr for more than a year & it has worked great..I have 41 downloaded videos from youtube..But suddenly, about 3 months ago it stopped working..My previously downloaded videos still play just fine..But when I try to download a new video..by pasting the URL..it says.."Nothing Found" This is not a complaint because HOW CAN YOU COMPLAIN ABOUT SOMETHING THAT WAS FREE & WORKED WELL..FOR AWHILE..Thank You/Ron

Неверное распределение контента
Фильмы, не смотря на больший размер, чем клипы, грузятся так же, к клипам. Перемещения в раздел Фильмы не нашел. Перетаскивания тоже нет. Пришлось "решить" проблему ручным разделением на плейлисты с нужными названиями...
Вообще, при указании папки с видео в настройках, для хранения, стоило предлагать сразу грузить имеющийся там контент в базу. У меня там около сотни видео разного типа.

Здравствуйте, вы указали директорию загрузки где у вас было много видео поэтому так и произошло.
Customer support service by UserEcho