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+11
Under review

when I add a link to a video to be downloaded it says "nothing found"

wanda 7 months ago updated by Arsmartina 3 weeks ago 1
Answer
Alexander 6 months ago

Hello, Could you please send a few links you can't download. We will check it out.

What is your Operating System?

What's your app version (can be checked by pressing "Alt" < "Help")?

For the better understanding it'll be great to see a screenshot with the error.

+11
Under review

I am unable to download from YouTube

DavidR 2 years ago updated by Yunaidi Terex 1 year ago 2

I am unable to download from YouTube. I get the Prepare to Download message but no download. I've searched the forum for information but have found only one and that one not helpful. 


The one I found says to check the version by pressing Alt < Help but there is no "Help" key on a USA keyboard. So that doesn't work.


The remedy says to upgrade the software but there does not appear to be any update or upgrade function. If I try to install a new version it says I have to close running programs. There are no running programs. 


Any help is appreciated. 

Answer
Alexander 2 years ago

Hello, look at the screenshot to update the program.
If you can not update, reinstall the program: https://desktop.televzr.com


+10
Answered

not letting me download

catherine177m 2 years ago updated by Alexander 8 months ago 6

i press prepare to download & then it will say preparing to download but then got back to the prepare to download, i keep pressing it but it does the same thing, tried with other videos & even turned my laptop off & on, please help me

Answer
Alexander 8 months ago

Hello, what's your app version (can be checked by pressing "Alt" < "Help")?

What is your Operating System?

Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.


+8
Under review

Download error

hntr0001 10 months ago updated by nafiseh 8 months ago 9
Answer
Alexander 10 months ago

Hello, Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.

What's your app version (can be checked by pressing "Alt" < "Help")?

+7
Under review

not allowing me to download my videos

angelawoodward40 1 year ago updated by Arsmartina 3 weeks ago 3

can you please help me find out why i can't download my videos please, thank you. 

Answer
Alexander 1 year ago

Hi, can not you download a video from Youtube?

Or you can not download videos on your mobile device from your computer?

+6
Under review

"Download Error" for nearly every single YouTube video

brianmarklin 7 months ago updated by Alexander 7 months ago 1

"Download Error"     …    I try again

"Download Error" … I try again

"Download Error" … I try again

"Download Error" … I try again

Answer
Alexander 7 months ago

Hello, what's your app version (can be checked by pressing "Alt" < "Help")?

For the better understanding it'll be great to see a screenshot with the error.

+6
Under review

how to download youtube video in audio format

Neos Periergos 1 year ago updated by Alexander 1 year ago 1

how can I download youtube video in mp3,m4a or any audio format to listen only music.

Answer
Alexander 1 year ago

Hello, the mp3 application does not yet support, we want to implement this function in the future.

+5
Under review

i add a video link but it says nothing found

wan 6 months ago updated by Alexander 6 months ago 1

I use ms 10,the ap ver is 1.5.0@1.9.54

Answer
Alexander 6 months ago

Hello, Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.

+5
Under review

cant dowload at my laptop...tq

mnorlizu 8 months ago updated by Alexander 8 months ago 6
Answer
Alexander 8 months ago

Hello, Could you please send a few links you can't download. We will check it out.

What is your Operating System?

Are you downloading on a mobile application or desktop?

Answer
Alexander 1 year ago

Hi, the program does not download music, only video, the program does not affect the download speed.