Welcome to Televzr community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request.

+10
Under review

I am unable to download from YouTube

DavidR 1 year ago • updated by Yunaidi Terex 10 months ago 2

I am unable to download from YouTube. I get the Prepare to Download message but no download. I've searched the forum for information but have found only one and that one not helpful. 


The one I found says to check the version by pressing Alt < Help but there is no "Help" key on a USA keyboard. So that doesn't work.


The remedy says to upgrade the software but there does not appear to be any update or upgrade function. If I try to install a new version it says I have to close running programs. There are no running programs. 


Any help is appreciated. 

Answer
Alexander 1 year ago

Hello, look at the screenshot to update the program.
If you can not update, reinstall the program: https://desktop.televzr.com


+10
Answered

not letting me download

catherine177m 1 year ago • updated by Alexander 2 months ago 6

i press prepare to download & then it will say preparing to download but then got back to the prepare to download, i keep pressing it but it does the same thing, tried with other videos & even turned my laptop off & on, please help me

Answer
Alexander 2 months ago

Hello, what's your app version (can be checked by pressing "Alt" < "Help")?

What is your Operating System?

Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.


+8
Under review

Download error

hntr0001 4 months ago • updated by nafiseh 2 months ago 9
Answer
Alexander 4 months ago

Hello, Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.

What's your app version (can be checked by pressing "Alt" < "Help")?

+7
Under review

not allowing me to download my videos

angelawoodward40 11 months ago • updated by Alexander 11 months ago 3

can you please help me find out why i can't download my videos please, thank you. 

Answer
Alexander 11 months ago

Hi, can not you download a video from Youtube?

Or you can not download videos on your mobile device from your computer?

+6
Under review

"Download Error" for nearly every single YouTube video

brianmarklin 1 month ago • updated by Alexander 4 weeks ago 1

"Download Error"     …    I try again

"Download Error" … I try again

"Download Error" … I try again

"Download Error" … I try again

Answer
Alexander 4 weeks ago

Hello, what's your app version (can be checked by pressing "Alt" < "Help")?

For the better understanding it'll be great to see a screenshot with the error.

+5
Under review

cant dowload at my laptop...tq

mnorlizu 2 months ago • updated by Alexander 1 month ago 6
Answer
Alexander 2 months ago

Hello, Could you please send a few links you can't download. We will check it out.

What is your Operating System?

Are you downloading on a mobile application or desktop?

+5
Under review

how to download youtube video in audio format

Neos Periergos 10 months ago • updated by Alexander 10 months ago 1

how can I download youtube video in mp3,m4a or any audio format to listen only music.

Answer
Alexander 10 months ago

Hello, the mp3 application does not yet support, we want to implement this function in the future.

+5
Under review

i want to download only music i am unable to download and download speed so slow i need 1gb /ps speed

mahir.6376562231 11 months ago • updated by Alexander 11 months ago 1
Answer
Alexander 11 months ago

Hi, the program does not download music, only video, the program does not affect the download speed.

+5
Under review

where is the settings

vedant Thakur 12 months ago • updated by Alexander 12 months ago 6
Answer
Alexander 12 months ago

Hello, what kind of settings do you need?

+5
Under review

what do you add in front of the YouTube link to download it on to Televzr?

elisedank 1 year ago • updated by Alexander 10 months ago 3

I downloaded a couple videos before and I’m trying to download another video but I can’t quite remember what I’m supposed to do

Answer
Alexander 10 months ago

Hello, you do not need to add anything before the link.
You need to copy the link and paste it into the program, click on the download button.